A selection of frequently asked questions about the Care Call System:

What do I need to make up a System?
A system must include a Pager, Charger, Key Fob Transmitter or a Monitor. Additional input options will be necessary if a Nurse Call Button, Pressure Pad or Door Switch are required.

What is the operating range of the system?
In open air the system will operate at over 150 metres or up to 1000 metres depending on the range setting. This will be less within a building and will depend upon its structure.

Can any other system affect the Care Call System?
No the Care Call System operates on a specially allocated frequency for Social Alarms and uses a protocol unique to the product.

Is the system digital?
Yes it uses digital UHF radio.

How long does the in built Pager battery last and what do I do when it reaches the end of its life?
The Pager unit has a built in rechargeable battery pack which should last 4-6 years. At the end of the battery life it will be necessary to replace the Pager.

What type of batteries do the Monitors & Key Fob Transmitters use?
These use standard batteries, which can be purchased from a retailer.

How long does the Pager battery last on a full charge?
The battery will last 3-4 days, although it has been designed to be charged each night.

How will I know when the battery needs charging?
The Pager will vibrate and light up the battery symbol.

How do I know that the Pager is on?
The battery symbol flashes once every 45 seconds.

Does the battery symbol flash when it is in the Charger?
No the battery light does not flash whilst the Pager is charging.

How do I know when the Monitor battery is flat?
The monitor sends a low battery signal to the Pager. The Pager vibrates and lights up a numbered key, which corresponds with the Monitor with the low battery, then alternates with a double flash of the battery symbol. The test button also shines red instead of green if the battery is low.

Can I use more than one Pager as part of a system?
Yes you can use as many as you wish. Each Pager will respond to one or more Monitors.

If a neighbour has a system will it interfere with mine?
It is possible to change your system code if a neighbour has a system, using code switches 1-4 on the Pager and Monitor. So long as these are set to a different code to your neighbour's system they will not interfere with each other. It is possible to produce 16 different combinations using the 4 coding switches.

Can a Monitor be used to monitor more than one event?
It is possible for a Monitor to trigger with sound plus another event such as the activation of a call button, pressure pad or door switch. The Movement Monitor can also monitor sound as well as the activation of a call button, pressure pad or door switch.

Can a mains adaptor be used to power a Monitor?
A mains adaptor is required to power the Movement Monitor. A mains adaptor can also be used to power the standard Monitor.

How long does the Pager Vibrate?
The Pager vibrates for 20-40 seconds. The vibration can be cancelled sooner by pressing the key that is lit.